Shipping & Returns
Shipping:
- Delivery Area: We offer shipping of our products within Switzerland. Please note that we currently do not offer deliveries abroad.
- Shipping Service Provider: We work with reliable shipping service providers to deliver your orders safely and promptly. The exact shipping terms and costs will be displayed during the ordering process.
- Delivery Time: We aim to dispatch your orders within 2 to 4 working days after confirmation of your order. Please note that the delivery time may vary depending on the shipping address and product availability. We strive to inform you of any delays or changes regarding your order.
- Shipping Confirmation: Once your order has been shipped, you will receive a shipping confirmation via email, which will include a tracking number. With this number, you can track the status of your delivery.
Returns:
- Right of Withdrawal: In accordance with applicable Swiss laws, you have the right to withdraw from your purchase contract within 14 days of receiving the goods. Please refer to our withdrawal policy for further information on your right of withdrawal.
- Return Instructions: To initiate a return, please contact our customer service by sending us an email at [ info@sunas.ch ]. Our customer service will provide you with further instructions for the return and assist you with any questions.
- Return Costs: When exercising your right of withdrawal, you bear the direct costs of returning the goods.
- Return Condition: The goods must be in their original condition and returned in the original packaging. Please ensure that the goods are securely packaged to avoid damage during transportation.
- Refund: After receiving and inspecting the returned goods, we will refund the purchase price, including the original shipping costs if applicable, within 14 days. The refund will be made using the same payment method you used for your order.