Cancellation policy

Right of Withdrawal: You have the right to withdraw from the contract for the purchase of our products within 14 days without giving any reason.

 

Withdrawal Period: The withdrawal period will expire after 14 days from the day on which you, or a third party other than the carrier and indicated by you, acquires physical possession of the goods.

 

Exercise of the Right of Withdrawal: To exercise your right of withdrawal, you must inform us, [Your Name, Address, and Contact Details], of your decision to withdraw from this contract by a clear written statement (E-mail).

Consequences of Withdrawal: If you withdraw from this contract, we shall reimburse to you all payments received from you, including the delivery costs (except for any additional costs arising from your choice of a type of delivery other than the standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

 

Return of Goods: You shall send back the goods or hand them over to us, [Your Name and Address], without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will bear the direct cost of returning the goods.

 

Value Compensation for Diminished Goods: You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

 

Exceptions to the Right of Withdrawal: The right of withdrawal does not apply to goods that are made to your specifications or clearly personalized.

 

Contact: If you have any questions regarding the withdrawal policy or to declare your withdrawal, you can contact us as follows: [ E-Mail: info@sunas.ch ]